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Maximising Employee Productivity: 7 Reasons to Use Performance Support Tools

In today’s rapidly evolving business landscape, where efficiency and productivity are paramount, organizations are constantly seeking innovative ways to empower their employees. One solution that has gained prominence in recent years is the utilization of Performance Support Tools. These tools are designed to provide real-time assistance, guidance, and resources to employees, enabling them to perform tasks more effectively and efficiently.  In this article, we will delve into what performance support tools are and explore eight compelling ways they can enhance employee productivity.

What Are Performance Support Tools?

Performance Support Tools are a range of resources, aids, and solutions readily available to employees during their work tasks. These tools are strategically designed to deliver timely information, guidance, and assistance, helping employees overcome challenges and achieve their objectives more efficiently. Performance support tools come in various forms, including digital applications, mobile devices, job aids, checklists, online documentation, and more. The overarching goal of these tools is to reduce the time and effort required to complete tasks while maintaining a high level of accuracy.

8 Ways Performance Support Tools Enhance Employee Productivity

1. Instant Information Access

Performance support tools offer employees immediate access to essential information required for their tasks. Instead of relying on memory or sifting through extensive manuals, employees can swiftly access relevant data, guidelines, and procedures. This reduction in downtime and minimization of errors results in a substantial increase in productivity.

2. More Efficient Onboarding of New Hires

Performance support tools can serve as effective on-the-job training tools. New hires can use these tools to learn about their job responsibilities and receive step-by-step instructions. This approach accelerates the onboarding process, ensuring that employees become productive members of the team more rapidly.

3. Just-in-Time Learning

Performance support tools offer just-in-time learning, which means employees can access information and guidance exactly when they need it. Whether it’s troubleshooting a technical issue, handling a specific customer request, or executing a complex process, employees can rely on performance support tools for immediate assistance, increasing their confidence and productivity.

4. Error Reduction

Mistakes can be costly, both in terms of time and resources. Performance support tools help minimize errors by providing employees with accurate and up-to-date information. Checklists and prompts can serve as valuable reminders, ensuring that employees follow best practices and avoid costly mistakes.

5. Performance Analytics

With digital performance support tools, it’s possible to build in analytics features that allow you to track employee performance and identify areas for improvement. By analysing how employees use these tools and where they may struggle, you can fine-tune your training programs and optimize processes to further enhance productivity.

6. Mobile Accessibility

In today’s mobile-centric world, employees often need access to information while on the go. Performance support tools can be designed as mobile apps or made accessible through mobile-friendly platforms, ensuring your people have access to crucial resources wherever they are. This flexibility is especially beneficial for remote workers and field personnel.

7. Continuous Learning and Skill Development

Performance support tools scaffold ongoing learning and skill development. They provide employees with a repository of resources, videos, tutorials, and FAQs, encouraging self-directed learning. This empowers them to continuously improve their skills and knowledge, leading to increased productivity and adaptability.


In the quest for enhanced productivity within the workplace, performance support tools offer a dynamic and highly effective solution. By providing instant information access, facilitating on-the-job training, and reducing errors, these tools will empower your people to excel in their roles. Additionally, with their mobile accessibility, performance analytics, and support for continuous learning and skill development, performance support tools are invaluable assets that can drive productivity and contribute to an organization’s success in the competitive landscape of today’s business world. Embracing performance support tools is not just an investment in technology; it’s an investment in the productivity and prosperity of your workforce and organisation as a whole.